Terms of Service

VosCast Terms of Service

By registering, purchasing hosting, or using the site, you are agreeing to the following Terms of Service.

1. Your Account

1. We reserve the full right to terminate your account at any time, with or without given notice. Your account will be terminated if you are found in violation of any of these terms.
2. If your account is terminated due to a violation of the Terms of Service, a refund will not be provided. If your account is terminated for some other reason, it is at our sole discretion if a refund will be given.
3. In order to register on our site, you are required to have a valid unique email address.
4. When ordering a radio server from VosCast, you are only renting the server. All services remain the property of VosCast.

2. Usage

1. You may only use up to the maximum bitrate that you purchased with your server when broadcasting. If you attempt to use a higher bitrate, you will automatically be disconnected from our server.
2. Servers may only be used for the services they were intended and you may not install or use unauthorized third party programs. Unauthorized usage, such as attempting to access or interfere with other clients data, will result in suspension of your services.
3. Your usage must not interfere with the services we provide to other customers.

3. Licensing and Other Legal Obligations

1. You are responsible for meeting the legal requirements for your station. This may include, but is not limited to, internet radio licensing.
2. We claim no responsibility whatsoever for what you choose to stream on your server.
3. You may not use our services to distribute adult or illegal material.

4. Liability

1. VosCast.com will not be liable for delays or failure in performance caused by acts of God, war, terrorism, strike, labor dispute, work stoppage, fire, act of government, or any other cause, whether similar or dissimilar, beyond our control.
2. VosCast.com reserves the right to restrict, alter, or modify fees, benefits, rules, regulations, special offers, membership terms and conditions or terminate services at any time and without notice.
3. VosCast.com is not liable to store any statistical data regarding servers, such as listener information.

5. Service Availability

1. We make reasonable efforts to ensure services are available 24 hours a day, 7 days a week for as long as you have paid for them. Sometimes, however, for a number of reasons, services may be unavailable to you. You recognize and acknowledge that on occasion, an event will occur causing services will be unavailable. We make no representation or warranty that our services will be uninterrupted.

6. Unlimited Services

1. Unlimited listeners are offered only on specified plans; all other plans include unlimited bandwidth but have listener limits.
2. For limited plans, listener caps are configured according to the specific plan purchased. For plans with unlimited listeners, the server software requires a maximum number of listeners to be set. By default, your server will be installed with a limit of 1,000 listeners. If needed, this may be increased at any time by contacting VosCast customer support.
3. The unlimited service offered on our site is intended for personal sites, home businesses, and small businesses. Our service is not intended for large enterprises, or other stations better suited to a dedicated server.

7. Auto DJ Service

1. "Auto DJ" is included as a free service with your VosCast account, that enables you to stream music from our servers to your hosted radio server. When renting a radio server from VosCast, you are not paying for the Auto DJ service. For this reason, we offer no guarantees regarding the quality of this service.
2. In order to use our free "Auto DJ" service, you will be required to agree to a separate terms of service for that service. These separate terms can be found at http://voscast.com/terms-auto-dj/
3. We reserve the right to discontinue our free "Auto DJ" service at any time.

8. Refunds

1. Refunds will only be issued at our sole discretion. Problems can typically be resolved by contacting customer support.
2. Any chargebacks or reversed transactions made on your payments will result in your account being immediately terminated.

9. Our Site

1. We cannot assure that the site is completely free from exploits. If a user is caught exploiting any area of VosCast.com, their account will be permanently terminated.
2. We reserve the right to modify any of the information on the site at any given time.

10. Other

1. You may review our privacy policy at the following link: https://www.voscast.com/terms/#privacy

These terms of service were last modified on November 2, 2026.

VosCast Privacy Policy

We can be contacted through our support ticket system for access, correction, consent withdrawal, privacy concerns or written information about provider countries and purposes. Withdrawing consent may result in termination of services when that consent is needed to provide them.

1. Personal Information

1. We collect account, contact and billing details, support communications, and technical information such as IP addresses, cookies and service logs through our websites and services.
2. Personal information may be accessed or processed as reasonably needed to provide, operate, support, secure and improve our services and manage accounts, billing and customer communications. Automated systems and third-party tools may carry out these activities on our behalf.

2. How do we protect your information?

1. We use reasonable security measures to protect your personal information. Information is retained only as long as reasonably needed for business or legal purposes.

3. Third party sites

1. We do not sell or trade your personal information. We may share it with service providers for the purposes above or as required or permitted by law. We remain responsible for processing on our behalf and require those providers to protect the information and limit its use to these purposes.
2. Hosting and storage take place in the United States and the Netherlands. Payments are handled internationally by PayPal and Stripe under their own privacy policies; their linked disclosures describe processing countries. Information abroad may be accessible to local authorities.

4. Facebook Messenger

When you contact the VosCast Facebook Page through Messenger, we receive your Page-scoped Messenger identifier, the text you send, message identifiers and timestamps, and notices identifying the types of attachments you send. Authorized VosCast support staff use this information to answer and manage your support conversation. Your Messenger identity does not automatically identify a VosCast customer account.

Where Meta permits it, we also retrieve your Messenger display name and profile photo to help authorized support staff recognize your conversation. These are display details, not verification of a VosCast account. We cache them for at most 24 hours before refreshing or removing them; unavailable profiles do not prevent messaging. Profile details are included when handling a verified deletion request.

Our Messenger support tool supports text replies. It records attachment notices but does not download or display Messenger attachment content. If you need to send files, contact [email protected].

Our current scheduled retention policy removes expired Messenger identifiers and pending delivery copies after a 365-day retention period. This cleanup does not delete support transcript text. We keep that text indefinitely unless it is removed following a verified deletion request or a separate retention decision. Text in a transcript may itself contain personal information.

Unsent staff drafts and saved send details may also remain in staff browser storage. Database cleanup does not clear those browser copies or immediately erase backups. We handle these copies separately when reviewing a deletion request. Minimal operational records, such as identifiers and hashes used to prevent duplicate processing or sends, may remain; they are not described as anonymous. Meta holds its own copy of Messenger activity separately from VosCast.

5. Request deletion of Messenger information

Email [email protected] with the subject “Messenger data deletion.” Tell us that you contacted the VosCast Facebook Page and give the approximate date and a brief description of the conversation so we can locate it. You do not need a VosCast account or a website login to make this request.

We will reply to arrange a check that the request concerns your conversation before changing its information. Do not send your Facebook password, an access token, payment information or a copy of an identity document. A Facebook display name alone is not enough to identify a conversation safely.

We review the conversation and related copies held by VosCast, including staff drafts, operational copies and backups. Our response will explain the action taken and any information that remains, including backup handling. This is a request handled by support, not an automatic or immediate erasure service. Deletion from VosCast does not delete your Facebook account or Meta’s copy of your Messenger conversation; requests concerning Meta’s systems must be made to Meta.

This policy was last modified on October 29, 2026.